Cancellation Policy

1. Order Cancellation

At Campus Thrift, we understand that circumstances can change. This cancellation policy outlines the conditions and procedures for cancelling orders on our platform.

2. Cancellation Timeframes

Before Payment

• Orders can be cancelled at any time before payment is processed
• No cancellation fees apply
• Items remain available for other buyers

After Payment - Before Shipping

• Full refund available within 24 hours of payment
• Cancellation requests must be made through the platform
• Processing time: 5-7 business days for refund

After Shipping

• Cancellation requests are treated as return requests
• Subject to seller's return policy
• Shipping costs may not be refundable
• Refer to our Refund Policy for complete details

3. How to Cancel an Order

Buyer Cancellation

1. Log in to your Campus Thrift account
2. Go to "My Orders" in your dashboard
3. Find the order you wish to cancel
4. Click "Cancel Order" and provide a reason
5. Submit the cancellation request

Seller Cancellation

1. Contact the buyer through our messaging system
2. Explain the reason for cancellation
3. Initiate refund through the platform
4. Update order status to cancelled

Platform Cancellation

Campus Thrift reserves the right to cancel orders that violate our terms and conditions, involve prohibited items, or are suspected of fraudulent activity.

4. Cancellation Fees

No Fees

• Cancellations before payment
• Cancellations within 24 hours after payment
• Cancellations due to seller error
• Cancellations due to item unavailability

Potential Fees

• Platform processing fees (5% of transaction value)
• Payment gateway charges (may be deducted)
• Shipping costs (if item was shipped)
• Restocking fees (for certain categories)

5. Refund Processing

Approved cancellations will be processed according to our refund timeline:

• Online Payments: 5-7 business days
• Cash on Delivery: Immediate (order marked as cancelled)
• Bank Transfers: 7-10 business days
• Partial Refunds: Processed within same timeframe

Refunds will be issued to the original payment method. You will receive email confirmation when the refund is processed.

6. Special Circumstances

Custom Orders

• Cannot be cancelled once production begins
• Deposit amounts may be non-refundable
• Custom order agreements override this policy

Bulk Orders

• Partial cancellation may be allowed
• Minimum order quantities may apply
• Special terms negotiated separately

Event Tickets

• Cannot be cancelled within 48 hours of event
• Subject to event organizer's cancellation policy
• Transfer fees may apply for transfers

7. Non-Cancellable Items

Certain items cannot be cancelled once payment is processed:

• Digital products and downloads
• Personalized or custom-made items
• Perishable goods
• Event tickets (subject to organizer rules)
• Items already shipped (becomes return request)

8. Dispute Resolution

If you disagree with a cancellation decision:

• Contact our support team within 7 days
• Provide detailed explanation and evidence
• Our team will review and make final decision
• Decision communicated within 3-5 business days

9. Prevention Tips

To minimize cancellations:

• Read item descriptions carefully
• Ask sellers questions before purchasing
• Check seller ratings and reviews
• Verify shipping costs and timeframes
• Confirm availability before payment

10. Contact Information

For cancellation-related inquiries:

Email: cancellations@campusthrift.com
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
Response Time: Within 24 hours

11. Policy Updates

This cancellation policy may be updated periodically to reflect changes in our services or legal requirements. Significant changes will be communicated via email or platform notifications.