Shipping & Delivery Policy

1. Shipping Overview

Campus Thrift facilitates shipping arrangements between buyers and sellers. While we provide guidance and support, the actual shipping logistics are managed by the sellers or third-party delivery services.

2. Shipping Responsibility

Seller Responsibilities

• Accurately describe shipping costs and methods
• Package items securely to prevent damage
• Ship items within the agreed timeframe
• Provide tracking information when available
• Ensure items comply with shipping regulations

Buyer Responsibilities

• Provide accurate delivery address
• Be available to receive deliveries
• Inspect items upon delivery
• Report any issues promptly

3. Delivery Options

Standard Delivery

• Delivery Time: 3-7 business days
• Cost: As specified by seller
• Tracking: Available for most shipments
• Suitable for: Non-urgent deliveries

Express Delivery

• Delivery Time: 1-3 business days
• Cost: Higher than standard delivery
• Tracking: Real-time tracking available
• Suitable for: Time-sensitive deliveries

Local Pickup

• Delivery Time: Immediate
• Cost: Free
• Location: NMIMS campus or agreed meeting points
• Suitable for: Local buyers and sellers

4. Shipping Costs

Shipping costs are determined by the seller and may vary based on:

• Item weight and dimensions
• Delivery distance
• Chosen delivery speed
• Packaging requirements
• Insurance options

All shipping costs are clearly displayed during checkout and are payable by the buyer unless otherwise agreed.

5. Delivery Timeframes

Processing Time

• Standard Items: 1-2 business days
• Custom Orders: As agreed with seller
• High-Demand Items: May take longer due to availability

Transit Time

• Local Delivery: Same day or next day
• Within State: 2-5 business days
• Inter-State: 3-7 business days
• International: 7-14 business days or more

6. International Shipping

Campus Thrift supports international shipping with the following considerations:

• Customs duties and taxes are the buyer's responsibility
• International shipping may be subject to additional regulations
• Delivery times may be longer due to customs clearance
• Not all items are eligible for international shipping
• Sellers should clearly indicate international shipping availability

7. Tracking & Updates

Sellers are encouraged to provide tracking information:

• Tracking numbers will be shared via email and platform messages
• Buyers can track their orders through the provided links
• Delivery updates will be communicated promptly
• Any delays will be communicated with revised delivery estimates

8. Delivery Issues

Failed Delivery

If a delivery fails due to incorrect address or recipient unavailability:

• Buyers will be contacted for address correction
• Additional delivery attempts may incur extra charges
• Items may be returned to seller if undeliverable
• Refunds may be issued at seller's discretion

Damaged Items

• Report damage immediately upon delivery
• Take photos as evidence
• Contact seller and Campus Thrift support
• Claims must be made within 48 hours of delivery

9. Returns & Exchanges

Return policies are set by individual sellers. Common practices include:

• Items must be in original condition
• Return shipping costs may apply
• Return windows typically 7-30 days
• Some items may be non-returnable
• All returns processed through Campus Thrift platform

10. Contact Information

For shipping and delivery inquiries:

Email: shipping@campusthrift.com
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
Average Response Time: Within 24 hours