Get in Touch
We're here to help! Whether you have questions about our platform, need assistance with a transaction, or want to report an issue, our team is ready to assist you.
General Support
support@campusthrift.com
Response time: Within 24 hours
Business & Partnerships
business@campusthrift.com
For vendor inquiries and partnerships
Legal & Compliance
legal@campusthrift.com
For legal inquiries and compliance matters
Address
NMIMS Mumbai Campus
V.L. Mehta Road, Vile Parle (W)
Mumbai, Maharashtra 400056
India
Support Hours
Emergency support available 24/7 for critical issues
Frequently Asked Questions
How do I create a listing?
Sign up for an account, verify your NMIMS student status, and click "Create Listing" in your dashboard. Follow the prompts to add photos, description, and pricing.
What if I receive a damaged item?
Contact the seller immediately and report the issue through our dispute resolution system. Provide photos as evidence. We'll mediate and ensure fair resolution.
How do payments work?
Payments are processed securely through our payment partners. Funds are held safely until both parties confirm successful transaction completion.
Can I negotiate prices?
Many sellers are open to negotiation. Look for items marked as "negotiable" or send a counter-offer through our messaging system.
Is Campus Thrift safe?
Yes! We verify all users as NMIMS students, provide secure payment processing, and offer dispute resolution support to ensure safe transactions.
How do I report a suspicious listing?
Use the "Report" button on any listing or contact our support team directly. We investigate all reports promptly and take appropriate action.
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Campus Thrift - Connecting NMIMS students for sustainable shopping since 2025